Question & Answer

Order

• How do I place an order?
• Do I need an account to order?
• How can I compare products?
• What is Solar Power Supply Best Choice?
• Is my desired product in stock?
• What does "Sold out, back in stock soon" mean?

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Delivery & Pick up

• What are the shipping costs?
• Can I have my order delivered somewhere else?
• Can I also pick up my package at a service point?
• Can I have my order delivered by appointment?
• Who delivers my order?

Payment options

• How can I pay?
• What is the account number of Solar Power Supply B.V.?
• Can I pay afterwards?
• Does Solar Power Supply have a secure payment environment?
• My payment failed, what now?
• How do I receive my refund?

Returns & Exchanges

• How do I report my return?
• What do I have to do to return my product?
• Are there any costs associated with returning a product?
• My order is incomplete or damaged. What now?
• I have received the wrong product, what should I do?
• Can I return a Second chance product?

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Guarantee

• What is the warranty on my product?
• When does the warranty expire?
• When does my product have user damage?

Second chance products

• What is a Second chance product?
• Do promotions and discounts also apply to a Second chance product?

Concept Store

• Can I return an item in the Concept Store?
• What is the address of the Concept Store?